Terms of service.

  • PAYMENT INFO: Payment is due at time of service (or prior online using PayPal), but Pampered Pet will bill clients in good standing. Pampered Pet accepts cash, checks and all major credit cards. Checks returned WILL incur a fee of $35, plus any fee the bank may charge. No further service will be provided until fee is paid.

  • CANCELLATION POLICY/NO SHOW/TRIP FEE: On rare occasions, Pampered Pet may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact the client in advance to reschedule. If client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time will result in a charge of $40, which must be paid within 7 business days or at time of next scheduled appointment. Appointments scheduled with multiple pet clients, who may decide not to have services performed on one of their pets at the last moment, will be responsible for part or all of that pets’ service charges.

  • TRIP FEE FOR MISSED SCHEDULED APPOINTMENTS: Will result in a $40 transportation fee. Which must be paid within 7 business days or at the next scheduled appointment. Ultimately, it is the client’s responsibility to keep track of their scheduled appointments, however Pampered Pet will send a courtesy email with a reminder link 3 days and 24 hours prior to confirm and remind you.

  • APPOINTMENT TIMES: Appointment time should be considered as an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, running over on a previous appointment, and driving distance from previous appointment. If Pampered Pet feels they will be more than 20 minutes early or late, Pampered Pet may call ahead.

  • KEY ON FILE SERVICE: Pampered Pet offers a ‘key on file service’. Client provides Pampered Pet with a key to keep on file, a garage code, or some other form of access to the home, Pampered Pet will come by at your scheduled appointment time to care for your pet. The client will leave a form of payment in a designated spot. Your pet must be crated or left in an accessible area such as a laundry room or bathroom unless otherwise discussed.

  • MATTED OR NEGLECTED COAT: Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after shavings such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Pampered Pet discretion to determine if it is safe for the pet to be de-matted, if not, we will try our best to handle the mats by combing them out then using the clippers to even the coat out. This may expose pre-existing skin conditions. In some cases, pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions. Clients must be aware mat removal procedures may include itchiness, skin redness, self-inflicting irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Pampered Pet responsible in the event of adverse reactions of mat removal.

  • CURRENT VACCINATIONS/VETERINARY INFORMATION: Your pets’ safety is our priority at Pampered Pet. We require a current rabies vaccination expiration date before any pet services will be performed. Proof of Rabies Vaccination shall be provided to Pampered Pet upon request as well as current Veterinarians information.

  • SAFETY/DOG BEHAVIOR: Client must inform us prior to any pet services if your pet has aggressive tendencies or a bite history. Pampered Pet will not accept any aggressive dog. Certain exceptions are considered. If false information has been given to Pampered Pet, we will discontinue services and client will still be responsible for the full pet service charge. Client will be liable for any bites or any property damage caused by their pet(s). For our safety as well as your pets, Pampered Pet has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE PETS, PAMPERED PET, WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.

  • SENIOR PETS AND PETS WITH HEALTH ISSUES: Pampered Pet provides a stress-free experience, but certain breeds are susceptible to being more stressed than others, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be treated with extra comfort in mind, with lots of extra loving. Pampered Pet will not be responsible for accident or injury to an elderly or health-compromised pet during their service.

  • FLEA/TICK INFESTATION: Flea and tick infestation will NOT be tolerated. The client is responsible for keeping their pet(s) flea and tick free. If fleas or a tick is found on your pet, Pampered Pet will administer a flea and tick shampoo to kill and control the fleas in order to maintain sanitation. If Pampered Pet finds an infestation of fleas or ticks on a pet, an additional CapStar can be administered upon client’s approval. CapStar will be automatically added to the invoice. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which client agrees that Pampered Pet will not be held responsible for. The client is also aware that any treatments are not permanent or guaranteed to be one hundred percent (100%) effective. Monthly flea and tick medication should be given monthly in order to take control of flea infestation.

  • PRE-EXISTING CONDITIONS: Occasionally, pet services can expose a hidden medical problem or aggravate a current one. This can occur during or after services and may require immediate medical attention. In the best interest of your pet, client designates Pampered Pet, as agent and understands that if Pampered Pet is unable to contact client first, then Pampered Pet, in its sole discretion, may engage the services of a veterinarian at Clients expense.

  • PICTURES: Client consents that Pampered Pet may take pictures of your pet, before, during and after pet services, and utilize the same for their website, social media for all and/or advertising purposes at Pampered Pets discretion. Client agrees they are the rightful legal owner, or care giver to the pet for which services are rendered. I, the undersigned, understand and agree to the above terms for the services and maintenance of my pet(s). In consideration of the pet services, I agree to hold Pampered Pet harmless from ALL damage, loss, or claims to pet, personal or real property. The terms, special services or handling shall include but are not limited to emergency veterinarian services in the event I am not available. I authorize Pampered Pet and/or agent thereof to act as my agent in the event emergency veterinarian services, boarding, care taking, and/or transportation is necessary and agrees to pay ALL costs. Said pre-existing conditions shall include, but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, heart murmur, collapsing trachea or any other medical conditions. I agree that the business may communicate with me electronically at the email address and/or phone number listed on my Pampered Pet account. I further agree that I am responsible for providing the business any updates to my email address and / or mobile phone number.

By booking an appointment, you legally agree to these terms.